FAQs

NEGOTIATION AND PAYMENT

Where can I find the price of a product?
The price depends on quantity, customizations and shipping method. You can ask for a quotation through the live chat.

How can I ask a quotation?
You can ask a free quotation adding the products in your cart and sending the request through the live chat.

Is registration compulsory to ask a quotation?
Yes, you need to be registered if you want to ask a quotation.

What happens if I interrupt the online negotiation?
If you do not accept the quotation or you change your mind, your order will not be confirmed.

Which payment methods are accepted?
You can pay with bank transfer or credit card/Paypal.

Can I request products customization?
The possibility of product customization (for example, cutting a plate) is up to the supplier, so you can ask it during the negotiation. Customizations may require an extra charge.

SHIPPING AND RETURNS

What are the shipping methods?
Stocknet offers three shipping conditions, to be discussed during the negotiation:
- standard delivery
- express delivery
- collection from the supplier

How can I track my delivery?
You will receive an email from the courier service with the information about your order and time of delivery.

How can I calculate the shipping costs and custom duties?
If the shipping address is outside the European Union we may apply custom duties.

USER AND PROFILE

How can I subscribe on Stocknet?
You can subscribe on the Reserved area/Profile section or clicking here.

How can I sell my products on Stocknet?
Follow the steps in the How it works page.

How can I change my profile information?
Click on the Reserved area/Profile icon and change your information in the Profile section.

PRODUCTS

How can I verify that the products are compliant with my standard?
Every product has its quality certificate. You can find it attached in the product page and if you buy the product we will send to you the original version.